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General terms and conditions

The subject matter of this Contract is the regulation of the mutual relations between the travel organizer – the travel agency JUNG SKY ltd (hereinafter JUNG SKY) and the TRAVELER (or in behalf of a third party). This Travel Contract contains the General Conditions and Directives for Travel Arrangements. The Contract is considered binding upon signing by an employee of JUNG SKY agency and by the TRAVELER and upon the total payment of the travel arrangement or a portion of the payment if the payment of the remaining amount by the agreed date is indisputably insured by the traveler.

 

2. TRAVEL PACKAGE CONTENT

Travel organizer JUNG SKY guarantees that it will carry out the travel package as stated in the program. The content of the travel package will be implemented in entirety and in the described way, except in the case of extreme circumstances on (war, riots, strikes, terrorist activities, sanitary problems, natural disasters, interventions of the authorities and similar).

 

3. RESERVATIONS AND PAYMENTS

In order to confirm a reservation, upon acceptation of the arrangement the TRAVELER pays 30% of the total price of the travel arrangement (if the program does not state otherwise). The remaining cost of the arrangement (70%) is paid no later than 21 days before the beginning of the travel. If the TRAVELER does not perform his obligations no later than 21 days before the beginning of the travel, the reservation will be considered cancelled without the possibility of refunding any advanced payments.

 

4. THE CONTENT AND PRICE OF TRAVEL PACKAGE

The price of the travel package includes everything that the travel organizer, has mentioned in the offered travel package program. Special services are services that are not included in the price of the travel package and therefore should be additionally paid by the TRAVELER. For this services TRAVELER should be asked when applying for the travel package. Optional and special services which the TRAVELER asks for during the journey will be paid on "the spot" in the official currency of the visited country. The travel prices are specified in the travel package program and are valid from the day of announcing the program. Prices stated in JUNG SKY's programs are based on contracts with our partners and are/is possible price difference that cannot be subject to complaint.
The travel package prices are stated in Kuna (official Croatian currency) and are calculated according to prices of services in referential currencies according to the selling exchange rate of the commercial bank of the travel organizer on the specific date. The travel package price (unless otherwise stated in the travel package program) generally includes: transport services, hotel and food and beverage services and service for organizing Your travel. If mentioned in the travel package program, the price can include airport fees as well as costs of services of professional and local guides. The price of travel package does not include (unless agreed otherwise): optional excursions and visits, the possible costs of visas issuing, admission tickets for visited facilities. All types of special services (single bedroom, a special diet and similar) are additionally paid by the traveler and must be ordered by him/her during booking. 
Organizer retains the right to change the prices announced in the case of change of prices of accommodation, meals, transportation and other services, in other words, in case of change of the currency exchange rate which is the basis for calculating the travel package price.

 

5. CATEGORIZATION AND SERVICES DESCRIPTION

Offered accommodation facilities, restaurants, transportation, and other are categorized according to the official categorization of the local tourist organization valid at the moment of the program's issuance. Standards of accommodation, food, services and other, vary greatly in specific localities and countries, and are not comparable.

 

6. CHANGE OF PROGRAMME

The travel organizer has the right to change the program due to extreme circumstances on, which cannot be foreseen, avoided or ward off (see Clause 2). The contracted accommodation can be substituted only for the accommodation in the facility of the same or higher rank and at the expense of the organizer. JUNG SKY also retains the right to change the date or time of departure due to changes in the flight schedule or extreme circumstances on and occurrences, as well as the right to change the travel direction in case the conditions of travel are changed (changed flight schedule, the safety situation in a specific country, natural disasters and other circumstances on which JUNG SKY cannot influence), without money and compensation according to the valid regulations in the international traffic.

 

7. THE ORGANIZER CANCELLATION RIGHT

JUNG SKY can cancel the travel package entirely or partly prior to it or during the program if extreme circumstances on occur and cannot be avoided or warded off and, if they had occurred at the time of releasing and selling the program to the organizer. JUNG SKY can also cancel the travel package if the necessary number of travelers anticipated for the specific travel package is not reached. The travel organizer publishes the minimal number of travelers in every travel package. In the case of travel cancellation JUNG SKY is obliged to inform the TRAVELER at least 7 days prior to the beginning of the journey and return them the entire paid-in amount for the travel package.

 

8. TERMINATION OF TRAVEL ARRANGEMETN BY THE TRAVELER 

If the TRAVELER terminates travel arrangement, he/she has to do it in writing. The date of the written cancellation is a basis for calculation of cancellation costs according to the following table:

  • for a cancellation up to 30 days prior to the departure, the organizer keeps 10 percent of the travel package price and minimally 100 Kuna,
  • for cancellation from 22 to 29 days prior to the departure, 25% of the travel package price,
  • for cancellation from 15 to 21 days prior to the departure, 40% of the travel package price,
  • for cancellation from 8 to 14 days prior to the departure, 80% of the travel package price,
  • for cancellation from 0 to 7 days prior to the departure, the organizer will keep 100% of the travel package price. 
  • if a traveler does not show up or cancels the travel package after it had started, the organizer will keep the full amount of the travel package. 


When the real costs or the share of fixed costs of the group are higher than those mentioned in the table, the travel organizer retains the right to charge the real costs. The stated costs of cancellation shall also apply to changes of the departure date or the type of the accommodation facility, as well as to other major changes. The if and who the cancels TRAVELR arrangement finds a new user of the same booking, the organizer shall charge only the costs of replacement if possible. In case of the cancellation of all the packages, the costs for obtaining visas or travel documents are not refunded. If the TRAVELER has not paid the remaining amount or insured the undisputable payment of the travel arrangement for 21 days before the travel departure, JUNG SKY shall consider that the TRAVELER has terminated the reservation. The TRAVELR has a right to cancel the travel arrangements if the price increases more than 8% in total.

 

9. TRAVEL INSURANCE TERMINATION

If during travel registration, the TRAVELER foresees that he/she may terminate his travel arrangement due to specific situations, we recommend the payment of a policy of travel insurance termination. Termination insurance cannot be paid retrospectively and can only be paid during the process of travel registration.
Termination insurance shall be applied in the following situations only, with the obligatory written confirmation: military draft, illness, death of an immediate family member. If the TRAVELER does not possess a travel policy termination and must terminate his voyage and has a confirmation of military draft, illness or death, JUNG SKY reserves the right of disbursement. Upon termination of a travel arrangement, the expenses of visa obtainment are not disbursed even if the TRAVELER has a termination insurance policy. All termination conditions are stated in the insurance policy and we recommend that each traveler read them carefully.

 

10. TRAVEL ORGANIZER OBLIGATIONS

JUNG SKY is obliged to take care of the service performances as well as the choice of service provider. Also, JUNG SKY is obliged to take care of the rights and interests of the TRAVELER. The organizer is obliged to provide all mentioned services for the individual travel package and is responsible to the TRAVELER for the possible non-performing services or part of the services. The organizer is not responsible for changes or non-performing services cause of circumstances on beyond its control (Clause 2) and for late arrivals of transport which are outside of the carrier's responsibility. In these cases, the TRAVELER will meet all additional costs.

 

11. THE TRAVELER OBLIGATIONS

TRAVELER must possess valid travel documents and provide all data essential for the SKY, JUNG and documents necessary to obtain a visa for the country of travel if needed. If the TRAVELER does not fulfill the stated obligations or the request for the obtainment of the visa is rejected, it shall be considered that the TRAVELER has terminated the travel arrangement. The TRAVELER must comply with the custom and currency regulations of the Republic of Croatia, as well as of the countries in which he/she stays during the journey. Also, the TRAVELER must abide to house rules in all used facilities and comply with the instructions so as cooperate with travel organizer. At the time of departure, the TRAVVELER may show the document of paid travel package (original voucher, receipt, a copy of the bank transfer) to the travel tours leader or the representative of the organizer. In cases of non-compliance with these obligations, the TRAVELER is responsible to the organizer for any damage he/she caused.

 

12. BAGGAGE

The transport of as baggage by airplane is free of charge up to the weight determined by the airliner. 
The TRAVELER pays for the excess as baggage according to the current prices of the airliner. In the case of bus transport, the TRAVELER may bring along 2 pieces of personal as baggage. The TRAVELER is obliged to take care of his belongings hers/brought onto the bus and is obliged to bring them along whenever leaving the bus. The as baggage is transported at TRAVELER's risk and therefore the as baggage insurance at the insurance company is recommended. 
The travel organizer is not responsible for damaged or lost as baggage as well as for stealing of as baggage or valuable things at the hotel (and safe-deposit box lease is recommended). The TRAVELER should inform the transporter or the person at the accommodation facility reception on the damaged or lost as baggage, he depending where the damage or loss has occurred. The TRAVELER can, also, inform the travel tour leader and try to resolve the situation directly with him/her. Assistance from JUNG SKY is, also, available, 24/7.

 

13. TRAVEL INSURANCE

Pursuant to the Law he's Providing Services in Tourism, agency employees are obliged to offer the TRAVELR and travel insurance "package" which is comprised of: voluntary health insurance during their stay abroad, accident insurance, luggage insurance and travel termination insurance. By signing the contract, the TRAVELER confirms that a travel insurance package has been offered. In the event that the TRAVELER requests the mentioned insurance, it may be directly concluded with any insurance provider or with JUNG SKY, where JUNG SKY acts only as an intermediary.

 

14. ACCOMMODATION IN ROOMS/APARTMENTS

The rooms/apartments shall be distributed by the reception desk staff at the place of staying. For particular features the TRAVELER must notice in advance. And the higher number of guests than stated on the beginning of the trip cannot be accommodated in the rooms/apartment. Pets are not allowed into the rooms/apartments, if not otherwise stated and if so, with the additional fee. For pet’s transportation and accommodation, the final decision is made by the transport and accommodation facilities.

 

15. COMPLAINTS ' RESOLUTIONS

The TRAVELER has the right to submit a complaint due to the unfulfilled agreed upon service. The TRAVELER is obligated to issue a written complaint that JUNG SKY within 8 days after the finalization of the trip. Complaints issued after the deadline of 8 days will not be taken into consideration. We emphasize that it is in the best interest of the TRAVELER that perform in good will and to show good will in solving the complaint during the travel and to submit his written complaint to the service provider on the spot (front desk, transport operator, caterer or travel agency in the destination) and to seek a written confirmation from the service provider that they received the complaint. Every TRAVELER – the contract carrier, issues and complaint individually. JUNG SKY will not take group complaints into consideration. JUNG SKY is obligated to issue a written solution for the complaint within 15 days after receiving the complaint and this is to be done in the way the complaint was received (email, mail or personal deliver where it will be responded to through a written package with a return receipt). JUNG SKY will solve only those complaints where the traveler submits evidence that he/she has submitted a complaint to the service provider on the spot and that the cause could not be removed on the spot. If through the fault of JUNG SKY the program or a part of the service was unfulfilled, the TRAVELER has the right to compensation to the height of the real value of the unused service and this cannot include already used services as well as the entire amount of the arrangement NT. Until JUNG SKY delivers a decision, the TRAVELER shall abandon mediation of any other person, court or establishments providing information to the media.

 

16. COURT JURISDICTION

These conditions and directives for travel exclude all current conditions and directives for travel. General conditions and directives for travel are an integral part of the contract concluded between the TRAVELER and JUNG SKY or an authorized tourist agency where the registered TRAVELER for a travel organized by JUNG SKY. The parties agree that all are/is possible disputable situations shall be settled by agreement. In the contrary, in the event of a dispute the legally amenable court is the Court of Republic of Croatia, where Croatian legislation shall be used.

 

17. INSURANCE IN THE EVENT OF PAYMENT INCAPABILITY OR BANKRUPTCY OF THE TRAVEL ORGANIZER

In the case of travel organizer payment incapability, bankruptcy or insolvency, in accordance with the Law, the TRAVELER (the ones traveling during these events as well as people who paid in advance for the travel) should contact insurance company stated in the Travel Contract as soon as they can and indicate their address or phone number for the insurance representative to contact them. The JUNG SKY has paid policies in Wiener Insurance group (Vienna Insurance group) No. 1501-00000692 and No. 1322-00037028.

 

18. HEALTH REGULATION

The TRAVELER is obliged to notify JUNG SKY of all facts in regards to his health, habits, etc. that may jeopardize the progress of the voyage (if due to health or other reasons, and the specific type of food is necessary, if chronically ill, if allergies are present, etc.). We recommend obtaining a health insurance policy.

 

19. PERSONAL DATA PROTECTION

The TRAVELER voluntarily renders personal data. Personal data of the TRAVELER are necessary in the realization process of contracted travel arrangements and shall be used for further communication. JUNG SKY obliges that personal data of the TRAVELER will not leave the country except for the purpose of realizing contracted travel arrangements. An exception to providing personal data to third persons applies to those of concluding a travel insurance policy (travel cancellation insurance, accidents insurance, the insurance from the risk of damage and loss of as baggage and health insurance during the journey and stay abroad). Their data will then be forwarded to an insurance provider. If You want to know more check our Privacy Policy and Cookie Policy.

 

20. AUTHORITY BODY

Ministry of Tourism – Independent Sector of Tourism Inspection, Trg Republike Hrvatske 8/1, 10000 Zagreb, turisticka.inspekcija@mint.hr.